Services
How a Texas STAP voucher works, start to finish
From the first phone call to a working device in your hand, here’s what we do and what to expect.
Eligibility check
A quick call, text or email to see if you qualify: a Texas resident, age 5 or older, with a disability that makes using the phone hard.
Application help
You fill out our online form. We email you the state STAP application to print, sign and mail back with a copy of your Texas ID.
Voucher exchange
We email you a free prepaid label to send us your signed voucher. Then we ship your device by signature delivery and handle the billing with the state.
Setup & training
Captions, volume, ringer alerts and hearing aid pairing, set up with you by phone, video call or email.
How it works
Three simple steps to your new device
1
Week 1
You sign and mail
We email you the state form. Print it, sign it and mail it back with a copy of your Texas ID.
2
Up to 6 months
The state decides
Texas HHSC reviews it, which can take up to 6 months.
3
Delivery
We ship your device
Call or text us and we’ll email you a free prepaid label for your voucher. Then we ship your device.
FAQ
Texas STAP voucher questions
Who qualifies for a STAP voucher?
Texas residents age 5 and older with a disability that makes it hard to use a regular phone, including hearing loss. The application has to be signed by a qualified professional, and we can help with that step.
How much will I pay?
Many devices cost $0 with your voucher. If a device costs more than your voucher covers, you pay the difference, and we’ll tell you that number before you choose. Cases and extra accessories aren’t covered by STAP. We cover standard shipping on STAP devices.
Can I get an iPad or an Apple Watch?
Yes, both are on the state’s approved list in certain voucher categories. iPads are covered as two-way texting devices. Apple Watches are covered as hands-free phones. We’ll help you choose the category that fits how you hear and use the phone.
How long does it take?
The state can take up to six months to process an application. Once your voucher arrives, you have six months to use it.
How often can I get a device?
One voucher every five years. You can reapply up to six months before your five-year date, or sooner if your hearing has changed and your device no longer works for you.
What if I don't like the device?
You have 30 days from pickup to return it for any reason.
Do I have to buy hearing aids?
No. STAP is separate from hearing aids. You can use our STAP services without buying anything else.
Do I have to come in?
No. Everything happens online, by phone and by mail, and we ship anywhere in Texas.
How do I send you my voucher?
When your voucher arrives from the state, call or text us. We’ll email you a free prepaid shipping label with tracking. Sign the voucher, mail it to us with the label, and we ship your device as soon as it arrives.
Start your STAP application
Fill out the online form and we’ll send you the application.